Designers can get lost thinking ‘this is what I would do in this situation.’ But we are biased and need to always open ourselves to other perspectives in order to do our best work.
Great article on how Microsoft is working to make gaming more accessible. I especially love that they brought in gamers with various degrees of hearing and verbal abilities as subject matter experts.
As designers, we should always be challenging our own biases and assumptions. That means testing our products with the people who will be using them, gathering feedback, and constantly iterating. That means listening, first and foremost.
h/t Kelly for sharing.